/* Chamados, contatos e painel operacional — LATOP */
.case-id-header{background:#eef6ff;color:#345d89;border:1px solid #dcecfb;padding:10px 13px;margin:5px 0 15px;border-radius:6px;font-size:11px;display:flex;gap:12px;align-items:center}
.case-id-header strong{font-size:12px;font-weight:800;letter-spacing:.3px;color:#10357e}
.task-case-id{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;color:#476b9d;font-size:10px;letter-spacing:.1px;display:block;margin-top:9px;font-weight:650}
.contact-compose{margin:0 0 15px;border:1px solid #e0eafa;background:#f6f9fe;padding:14px 15px 12px;border-radius:8px}
.contact-compose .form-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
.contact-compose label{font-size:10px}
.contact-item{padding:13px 12px;display:flex;justify-content:space-between;align-items:flex-start;gap:12px;border-bottom:1px solid #e7edf5}
.contact-item b{font-size:11px;color:#294e80;display:block}
.contact-item span{display:block;font-size:10px;color:#76899e;margin-top:5px}
.contact-item p{font-size:11px;line-height:1.6;color:#445b75;margin-top:5px;white-space:pre-wrap;overflow-wrap:anywhere}
.priority-hint{font-size:10px;color:#7387a0;margin:-8px 0 10px;line-height:1.4}
.ai-dialog{max-width:850px}
.ai-output{margin-top:16px;max-height:38vh;overflow:auto;min-height:90px;background:#f9fbfd;border:1px solid #e3eaf3;border-radius:8px;padding:15px}
.ai-suggestion{display:flex!important;flex-direction:row;align-items:flex-start;gap:12px!important;margin:0!important;padding:13px;border-bottom:1px solid #dce6f3;cursor:pointer}
.ai-suggestion:last-child{border:0}
.ai-suggestion input{width:16px;height:16px;flex-shrink:0;margin:4px 0 0}
.ai-suggestion>span{display:block;min-width:0}
.ai-suggestion b{font-size:13px;color:#18365d}
.ai-suggestion small{display:block;font-size:10px;color:#6f85a1;margin:5px 0}
.ai-suggestion p{font-size:11px;color:#435d80;white-space:pre-wrap;line-height:1.55}
.ops-stats{display:flex;gap:7px;flex-wrap:wrap;padding:0 20px 17px}
.ops-stats span{font-size:11px;border:1px solid #e1eaf4;border-radius:6px;padding:9px 11px;color:#5c7391;background:#f8fafc}
.ops-stats b{font-size:15px;color:#10357e;margin-right:5px}
.ops-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;border-top:1px solid #e4ecf5;background:#f7f9fc;padding:16px}
.ops-col{background:white;border:1px solid #dce6f1;border-radius:8px;padding:14px;min-width:0;align-self:start}
.ops-col header{position:static;background:transparent;height:auto;padding:0 0 12px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid #e9eef6;margin-bottom:4px}
.ops-col header h3{font-size:13px;color:#1e3b67}
.ops-row{display:flex;gap:8px;justify-content:space-between;align-items:flex-start;padding:12px 0;border-bottom:1px solid #ebf0f6}
.ops-row:last-child{border:0}
.ops-row div{min-width:0}
.ops-row button{font-size:10px;text-align:left;line-height:1.5;color:#24496e;overflow-wrap:anywhere}
.ops-row button:hover{text-decoration:underline}
.ops-row small{display:block;margin-top:4px;font-size:9px;color:#7990a7}
.ops-priority{border-radius:4px;padding:5px 6px;font-size:9px;white-space:nowrap;background:#e8eff7;color:#315b81}
.ops-urgente{background:#fce7e5;color:#ae4140}
.ops-alta{background:#fff1da;color:#9f6627}
.ops-normal{background:#edf3f9;color:#527294}
.ops-baixa{background:#edf6ed;color:#587958}
.ops-empty{padding:20px 5px;color:#8091a5;font-size:10px}
.ops-note{color:#7e8fa5;font-size:9px;margin:0;padding:0 16px 15px}
#opsPanel{margin:0 0 22px}
#opsPanel .panel-heading{align-items:center}
#opsPanel .panel-heading p{margin-top:7px;font-size:11px}
#caseSummaryText{white-space:pre-wrap;min-height:280px}
.client-brand-logo{width:44px;height:44px;object-fit:contain;background:#fff;border-radius:7px;border:1px solid #e0e8f4;margin:0 7px 0 0}
.logo-upload-preview{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:10px}
.logo-upload-preview img{width:74px;height:74px;object-fit:contain;border:1px solid #dfe8f1;background:#fff;border-radius:6px}
.logo-help{font-size:10px;color:#7086a0}
@media(max-width:1160px){.ops-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:700px){.ops-grid{grid-template-columns:1fr}.contact-compose .form-grid{grid-template-columns:1fr}.ai-suggestion{gap:8px}.ops-stats span{flex:1;min-width:120px}}

/* Importacao explicita e triagem manual assistida */
.import-dialog{width:min(850px,94vw);max-width:850px}
.import-comparison{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:18px 0}
.import-comparison>div{border:1px solid #dce7f2;border-radius:8px;background:#f7faff;padding:14px}
.import-comparison small{display:block;font-size:10px;color:#74859e;font-weight:750;letter-spacing:.07em}
.import-comparison p{margin:7px 0 0;font-size:12px;line-height:1.65;color:#1d477b}
.import-preview,.import-warning{margin:12px 0 14px;color:#48637f;line-height:1.6;font-size:12px}
.import-warning{padding:11px;background:#fff8e9;border:1px solid #f2e1bb;border-radius:6px;color:#876122}
.import-choice-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:9px;margin-top:16px}
.import-choice-grid button{height:auto;min-height:100px;padding:12px;display:flex;flex-direction:column;align-items:flex-start;justify-content:center;white-space:normal;text-align:left;gap:8px}
.import-choice-grid button b{font-size:12px}
.import-choice-grid button small{font-size:10px;line-height:1.55;opacity:.8}
.ai-mode{border:1px solid #dce6f2;border-radius:8px;margin:16px 0;padding:14px;display:grid;gap:9px}
.ai-mode legend{font-size:11px;color:#284f7b;font-weight:700;padding:0 5px}
.ai-mode label{display:flex;flex-direction:row;align-items:center;gap:9px;margin:0;font-size:11px;color:#3e5977;cursor:pointer}
.ai-mode input{width:15px;height:15px;margin:0}
.ai-steps{font-size:11px;color:#456687;background:#eaf3fc;padding:12px;border:1px solid #d7e9f9;border-radius:6px;margin-bottom:12px;line-height:1.7}
.ai-assistant-links{display:flex;flex-wrap:wrap;gap:14px;margin:12px 0 16px;font-size:11px}
.ai-assistant-links a{color:#144784;text-decoration:underline;text-underline-offset:3px}
.ai-review-title{display:flex;align-items:baseline;justify-content:space-between;gap:10px;margin-top:17px}
.ai-review-title h3{font-size:13px;color:#173b70}
.ai-review-title p{font-size:10px;color:#65809b;line-height:1.6}
.ai-suggestion-edit{border:1px solid #d8e4f1;border-radius:8px;background:#fff;margin-bottom:13px;padding:14px;display:grid;gap:9px}
.ai-suggestion-edit .ai-check{display:flex;flex-direction:row;align-items:center;gap:8px;font-size:11px;color:#183e74}
.ai-suggestion-edit .ai-check input{width:16px;height:16px}
.ai-suggestion-edit .ai-field{display:grid;gap:5px;margin:0;font-size:10px;color:#53728c}
.ai-suggestion-edit .ai-field input,.ai-suggestion-edit .ai-field textarea,.ai-suggestion-edit .ai-field select{width:100%;min-width:0;font-size:12px;color:#17375e}
#aiManualSection[hidden],#aiAzureSection[hidden]{display:none!important}
@media(max-width:700px){.import-comparison,.import-choice-grid{grid-template-columns:1fr}.ai-review-title{display:block}}